Staff will organise face to face updates at individual schemes, providing feedback from the scheme walkabout and interagency meetings. A living document will demonstrate progress on the various issues. It will show actions that are completed and those that are still outstanding.
A group of tenants work with members of the staff team. Together, they will work on the website, tenant app and gave valued feedback to Circle VHA. Proposed time commitment – as and when deemed necessary. Meetings will be face to face and virtual.
Tenants will be the mystery shoppers and training will be provided. This will allow tenants to examine the quality of the services provided by Circle VHA and provide customer feedback, which will help improve services. Examples would be testing the response from the office to a request for customer service, or a complaint.
Regional subgroups will be introduced when interest grows across the country. It is envisaged that each region will have a subgroup that will feed into the overall TAG.
This group of tenants will work in partnership with Circle VHA to improve service delivery by providing feedback, keeping tenants informed, and overseeing tenant-related policies/procedures/publications. The group will also review the effectiveness of the strategy and monitor its progress against targets set.
Tenant’s complete surveys to give their feedback. They can reply by telephone, by post, text, or online.