We aim to properly maintain our properties for current and future use. Circle VHA is responsible for the structural repairs to our rented properties. This includes repair to the following:
Circle VHA will undertake all of these repairs – provided they have become defective due to fair wear and tear and not as a result of malicious damage. Circle VHA owns and manages units in apartment blocks, and in such developments the management company has responsibility for the maintenance of the external structures, such as foundations, walls, roof, common areas within the apartment blocks, external common door, lifts etc.
If there is a problem in the common area, such as no lights or the common door not closing, the tenant should contact the managing agent to make the repair. The managing agent’s name and contact details can be found in the ground floor area of the apartment block in which you reside.
Tenants are responsible for the regular care, repair and internal decoration of their homes. Examples of repairs and maintenance both inside and outside homes that tenants are responsible for include:
Tenants are responsible for the regular care, repair and internal decoration of their homes. The tenant will be liable for any costs incurred by Circle VHA due to repairs carried out that are normally considered to be the responsibility of the tenant. These are called re-chargeable repairs. Where a tenant is unable to carry out such repairs due to disability or old age, for example, Circle VHA may carry out these repairs on the tenant’s behalf and charge the tenant for this work.
Any structural repair or maintenance issues should be reported directly to the Property Services Officer or by email to email@example.com or to the central Circle VHA office. All reports of repairs are logged and are categorised as follows:
Circle VHA aims to carry out all repair and maintenance works as quickly and efficiently as possible. Repairs can be reported in person, by email to firstname.lastname@example.org or by calling the Customer Services Team between 9am and 5.00pm, Monday to Friday on 01-4072110.
Circle VHA provides an evening and weekend maintenance service for instances as defined above. The Out of Hours number is 053-9374832.
In the event of gas, electricity or water emergencies, contact the relevant service provider.
You can also report a repair here using our Report a Repair form:Report a Repair
Some works will require inspections before the repair work can be ordered. Circle VHA may also seek quotes from external contractors. Circle VHA carries out an annual inspection of our properties. This inspection is undertaken in consultation with the tenant.
Please let us know as soon as possible if a repair is not completed within the time allowed, or if you are not satisfied with the work that has been done, or the service provided. We will investigate all complaints to ensure the work is carried out to a good standard without any further delay.
Each managing agent has an after-hours phone number that residents can use to report emergency repairs, such as maintenance problems relating to common door entrances, intercoms or communal lights. The managing agent’s contact details should be available on the wall in the ground floor area of the apartment block. Circle VHA operates an out-of-office emergency line at no additional charge. In the case of an emergency (fire, flood, security breach) please ring 053-9374832
The management company is responsible to repairs to the common areas only. The management company is not responsible for any repairs and maintenance works inside your apartment / house.
Please contact the managing agent responsible for the scheme for any maintenance problems relating to common door entrances, intercoms or communal lights. Their contact details should be available on a wall in the ground floor entrance area of the apartment block.
No, the management company alone has responsibility to authorise contractors to undertake works in a development.