Circle Voluntary Housing Association endeavours to always provide excellent services but we know that sometimes things may not go entirely according to plan. We have a complaints policy and procedure so that individuals using our services can bring to our attention any issues they may have in relation to the delivery of our services. We also recognise the value of comments and compliments: we will actively seek learning from complaints, comments and compliments in reviewing and developing our services.
Our staff are trained to deal with complaints, suggestions and compliments. Staff are trained and empowered to:
If you would like to make a complaint or give us feedback, please complete the form below.
Please download and read our CVHA Feedback and Complaints Policy.
By clicking the link above.