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Feedback and Complaints

Circle Voluntary Housing Association endeavours to always provide excellent services but we know that sometimes things may not go entirely according to plan. We have a complaints policy and procedure so that individuals using our services can bring to our attention any issues they may have in relation to the delivery of our services. We also recognise the value of comments and compliments: we will actively seek learning from complaints, comments and compliments in reviewing and developing our services.

Our staff are trained to deal with complaints, suggestions and compliments. Staff are trained and empowered to:

  • Recognise the potential value to the organisation of complaints, suggestions and compliments
  • Pass on or act upon suggestions and compliments to ensure that learning is captured and that opportunities for recognising and replicating good practice are acted upon
  • Explain the complaints procedure to a complainant
  • Seek to resolve the issue on an informal basis if appropriate

If you would like to make a complaint or give us feedback, please complete the form below.

Please download and read our Complaints, Suggestions and Compliments Policy document (by clicking the document image above).

 


 

  • Please note that if name, email or phone number are not completed we will be unable to respond directly to you on your feedback or complaint.




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      Please note that we will do our best to revert to you within 5 working days of receiving your complaint.

       

     
     

    Tenant Assistance

    • Ukraine: How you can help
      • Request Form
    • Pre-Tenancy
      • Pre-Tenancy Questionnaire
      • Housing Application Form
    • Tenant care & responsibilities
    • Repairs and maintenance
      • Report a repair
    • Policies
    • Rent
      • Online rent payment
        • Payment failed
        • Payment successful
      • Contact Us
    • Service charges
    • Confidential Income Statement
    • Get involved in your local community
    • Pets
    • FAQs
    • Anti-social behaviour
    • Feedback and Complaints
    • Contact Us
      • Contact Us
    Tenant Handbook
    Contact Us
    Report a Repair

    Circle VHA, Phoenix House, 32-34 Castle Street, Dublin 2, Ireland.

    Phone 01-4072110 Fax 01-4792356
    ©2022 Circle Voluntary Housing Association
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