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Tenant Advisory Group – Have Your Say

Tenant engagement is about tenants playing a role in helping us to improve our services and performance. We want to encourage all tenants to get involved in shaping our services, by sharing their experience and telling us where we can improve or make changes. 

These are some of the many ways you can get involved.

Circle's Tenant Engagement Officer Claire McDonnell.

Meet Our Tenant Engagement Officer

Hello, I’m Claire McDonnell, Circle VHA’s Tenant Engagement Officer (TEO). I work alongside our Tenant Advisory Group known as TAG. In 2021, Circle VHA launched our Tenant Communication and Engagement Strategy, which was created by our tenants and staff.

They shaped the Strategy by sharing their thoughts and views on what our action plan should look at and how tenants could meaningfully engage within Circle VHA. What makes this Strategy unique is that it is monitored by the Tenant Advisory Group at their meetings. They make sure that the action plan is being completed. In other words, the tenants are holding Circle VHA accountable and making sure tenants are at the heart of everything we do and the choices we make.

Everyone at Circle VHA has committed to a ‘Tenant First’ approach, and to deliver what is important to our tenants, we need you to be involved!

If you would like to know more, to get involved or to talk to me about this work, click the ‘Get Involved’ button below or you can email me at

Tenant Communication and Engagement Strategy

Tenant Communications and Engagement Strategy 2021-2024
Tenant Communications and Engagement Strategy 2021-2024

At Circle VHA, we firmly believe that how we interact with our tenants, communities, colleagues, and key stakeholders is of fundamental importance.

We embrace and are grateful for the commitment from our tenants, especially as this Strategy was created and launched during a global pandemic. Many of our tenants have experienced hardship due to Covid-19 and yet came forward to be part of an exciting project for Circle VHA.

Our tenants stepped up to the plate and have helped us deliver our first real Tenant Engagement Strategy, with them. We are committed to delivering this Strategy over the next three years. We will match our tenant’s ambition and dedication by providing the best and most appropriate services and supports that our tenants deem important and that will enhance their communities.

Take a moment to read our Strategy and let us know how you would like to be more involved.

Marie Corr image

Intercultural Diversity

Hi all, my name is Marie Corr, and I am Circle VHA’s first Intercultural and Diversity Coordinator. I am working on an exciting new project for Circle VHA, along with two other Approved Housing Bodies (AHB’s), Clúid and Respond, to ensure that we have strong quality standards in our cultural diversity work.

Circle VHA is committed to building inclusive and welcoming communities for people of all backgrounds and we want everyone, no matter what their cultural background, to feel welcome and supported in their tenancy and their community. The Intercultural Diversity Standard Project is a process whereby Circle VHA will achieve a Quality Mark for its work in building sustainable intercultural communities.

As Maya Angelou once said, “In diversity there is beauty and there is strength”, and we are trying to build on that beauty and strength, and we will definitely need your help to do this! We will be reaching out to tenants to get involved and to give us their insights, ideas and perspectives on how we can achieve better standards in all areas intercultural.

If you would like to know more, to get involved or to talk to me about this work, it would be lovely to hear from you. I can be contacted by email: or text/WhatsApp 086 107 5089, or alternatively you can contact your Tenancy Services Officer.

Feedback and Satisfaction

To better understand what is important to you and where we need to focus energy and resources, we have commissioned Acuity, an independent research company, to carry out surveys on our behalf. Since July 2021 Acuity have been contacting tenants to ask about your experience of being a Circle tenant. They have also been contacting new tenants, those who have had a repair recently completed, and those who have raised a complaint with us.

We want to thank everyone who has taken part so far for their time and feedback. These surveys allow us to review and improve the services we offer you. You can take a closer look at this data clicking the reports below.

The surveys will be continuing, and we would encourage all our tenants, to please take part.

If you have call display on your phone, the call display will show a UK number with a Brighton area code (01273 093939). There is no cost to you for accepting this call.

Tenant Newsletter

Tenant Summer Newsletter 2024

Every three months we look for your input into our Tenant Newsletter. There are a number of great articles and features, and you can download a digital copy of our previous newsletters from this page.

Do you have content for the next issue?

We are always interested in new ideas for articles and features in our tenant newsletter. If you have a story you would like to see in the next issue, please let us know. This could be what’s going on in your community, any charity fundraising events or special achievements. We will try to include as many contributions as possible. If there are any other topics you would like us to feature in a future issue, please let us know.

You can contact us by email, phone or using our contact form here.

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