VACANCY – Customer Experience Manager

decorative image - job vacancy

 

The Role:
The Customer Experience Manager will provide leadership and operational responsibility for delivering
excellent customer service, engagement and insight. They will be responsible for tenant engagement,
empowerment and involvement, ensuring tenant feedback influences service delivery and drives positive
change. They will lead the Customer Services team, Tenant Engagement team and work collaboratively with
all departments to provide quality housing and services and continuously seek ways of making improvements.
They will work closely with the Management and Leadership teams to ensure the delivery of Circles key
priorities and Strategy. The successful candidate will set objectives for their department and report on key
deliverables to the Director of Services and Leadership team.

Closing Date: 5pm on 19/04/24

Interviews: Final interviews are anticipated to take place W/C 29/04/24.

 

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    Closing Date: 19 April 2024

    Status:  Position filled 

    Role Details:

    Location:

    Hybrid working with office attendance as required

    Reporting to:

    Director of Services

    Contract:

    Permanent, subject to 6-month probationary period

    Salary:

    €52,434 - €68,384

    Pension:

    Available on completion of probation

    Hours:

    37.5 hours per week over 5 days

    Leave:

    26 days

    Travel:

    The post requires a valid driving license and the use of a car for business purposes. Expenses policy applicable