Customer Services Officer

 

The Customer Services Officer is the main contact point for our tenants, customers and other stakeholders. This role is part of our core Services team and will support all departments to deliver excellent repairs and tenancy services to our tenants in their homes. The Customer Services Officer is responsible for responding to customer queries, logging responsive repairs, dealing with all customer contact in a friendly, efficient, and calm manner. Whilst also providing the provision of information, sign-posting and services to customers across all aspects of housing and the property services Circle VHA provides.

 

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    Closing Date: 6 June 2025

    Status:  Position filled 

    Role Details:

    Location:

    Hybrid working, with office and national site attendance required - Phoenix House, Castle Street, Dublin 2

    Reporting to:

    Customer Services Coordinator

    Contract:

    Permanent, Subject to a six month probationary period

    Salary:

    €26,700 – €32,845

    Pension:

    Available on completion of probation

    Hours:

    37.5hrs hours per week over 5 days

    Leave:

    26 days

    Travel:

    N/A