The role: The Tenancy Services Administrator will be the first point of contact for all matters relating to tenancy management and engagement. The role covers efficient and effective administrative support in Cost Rental advertisements, lotteries, application assessments and allocations, Residential Tenancies Board (RTB) registrations and disputes, and providing administrative support to the Tenancy Services team. The Tenancy Services Administrator will answer tenancy related calls and contact from our tenants, responding to all tenant contact in a friendly, efficient, and calm manner whilst also providing information and sign posting to tenants across all aspects of housing and the property services Circle VHA provides.