Role: Customer Services Coordinator (Maternity Cover)
Location: Agile working, with access to office at Phoenix House, Castle Street, Dublin when required by operational needs.
Reporting to: Customer Services and Repairs Manager
Contract: 6 months fixed term
Salary: €37,925-€55,164 per annum, pro rata
Grade: Grade 3B
Probation: 3 months
Hours: 37.5 hours per week over 5 days
Leave: 25 days pro rata
Pension: Up to 7% Employer contributory pension Available at completion of probation
CVHA has been a leading provider of social housing in Ireland since 2006 and now owns and manages more than 2,500 homes nationally. Currently employing over 50 staff, we have an ambitious growth programme in response to the need for more housing for those who cannot afford to provide their own. Our vision is to make a real difference by providing quality homes and services.
The Customer Service Coordinator will lead the transformation from a customer service team and reception service to a proactive contact centre which will manage all incoming customer contacts and deal directly with the most frequent service requests. The aim is to develop a right first-time culture which deals with service requests in the most efficient and Tenant First led manner.
They will work closely with IT and Service Managers on the development of existing Housing IT systems and a new telephony system to ensure that the contact centre is effectively supported and delivers excellent services in line with agreed policies and procedures. They will provide support and supervision to the Customer Services Officers. In delivering the key requirements of the role, the successful candidate will liaise and work closely with managers in developing policies, procedures, and projects to improve services ensuring that all tenants receive a timely and positive response to their contact with Circle VHA by achieving high rates of satisfaction.
How to Apply
Interested applicants should apply via CV and Cover Letter to firstname.lastname@example.org The closing date for all applications is 5pm, Thursday, 26 th May 2022.