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Tenant care & responsibilities

Customer Care

Circle VHA aims to provide a quality housing service to our tenants. We aim to treat you with respect and dignity. So as a tenant you can expect us:
• To treat you with respect and courtesy.
• To be honest and authentic with you.
• To meet you at the agreed time and inform you if we are delayed.
• To respond to your letters or emails within five working days.
• To respond to and to return phone calls no later than three working days
• To treat all complaints seriously and responsively.
• To provide you with information and explain our documents and procedures.
• To meet you in offices that are clean, tidy, and accessible, where possible.
• To respect your privacy and confidentiality, wherever possible.
• To consult you about key aspects of the housing management service in your scheme

What do we expect from you?

• To treat our staff and contractors with respect and courtesy.
• To  provide us with the correct information about your circumstances, your income and other information that we may need, within the time requested.
• To keep appointments with staff and external contractors at the agreed time and to give us advanced notice if you cannot make an appointment.
• To provide us with feedback about what we are doing well and not doing well. This will assist us to improve the quality of our services.

Circle VHA’s vision, mission, values and customer care statements combine our beliefs and aspirations and how we are aiming to deliver our housing services and how we relate to you as a person.

Contact Us


Report a Repair

Report a Repair

 

Feedback and Complaints

Feedback and Complaints


 

Tenant Assistance

  • Pre-Tenancy
    • Pre-Tenancy Questionnaire
    • Housing Application Form
  • Tenant care & responsibilities
  • Repairs and maintenance
    • Report a repair
  • Policies
  • Rent
    • Online rent payment
      • Payment failed
      • Payment successful
    • Contact Us
  • Service charges
  • Confidential Income Statement
  • Get involved in your local community
  • Pets
  • FAQs
  • Anti-social behaviour
  • Feedback and Complaints
  • Contact Us
    • Contact Us
Tenant Handbook
Contact Us
Report a Repair

Circle VHA, Phoenix House, 32-34 Castle Street, Dublin 2, Ireland.

Phone 01-4072110 Fax 01-4792356
©2021 Circle Voluntary Housing Association
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